These are the terms and conditions on

which we will provide the services

of Simply Cremated Ltd.

Please ensure that you read these terms and conditions carefully before

proceeding with the service.

By signing the contract and or making a payment you agree to be bound by

the terms and conditions set out below.


1.1 When the following words are used in this Agreement, this is what they mean:

"Agreement" means this agreement between us for provision of the Services, incorporating the terms and conditions below;

"Cancellation Period" has the meaning given in the section "Right to Cancel";

"DWP Funeral Payment" refers to a registered payment offered in applicable circumstances by the Department of Work and Pensions intended to help pay for

a funeral.

"Fees" means the fees set out in the section

"Fees"; "Services" means the services set out

in the section "Services"; "we" or "us" or "our"

means Simply Cremated Ltd. A subsidiary of

Frank S. McLean & Son Ltd, Funeral Directors,

Holmhill, 4 Station Road, Keith AB55 5DR

"you/your/ the Client" means the person

who enters into this Agreement by making

payment of the Fee.


2.1 By entering into this Agreement you confirm that you:

2.1/1 are over 18 years old;
2.1/2 have the authority to make the funeral arrangements; and
2.1/3 will pay the Fees to us as set out in this Agreement.

2.2 By accepting these terms and conditions and subsequently completing the purchase process via our payment service, you are making an offer to purchase funeral services from us on the terms set out in this Agreement.

We are entitled, at our absolute discretion, to accept or decline this offer.


3.1 This Agreement sets out the Conditions on which we will arrange and perform the Simply Cremated services which you have chosen.

3.2 Please be aware that the Simply Cremated services set out in this Agreement do not provide for any funeral service and it will not be possible for you to attend the cremation of the person who has died. If you would like to attend a service, Simply Cremated may not be the right choice for you and we would be

happy to suggest alternative funeral arrangements to suit your needs.

3.3 In certain circumstances when we receive remains into our care, if the condition is deemed to cause risk to our staff’s health, then it may necessitate hygienic treatment to be carried out.

Simply Cremated reserve the right to undertake hygienic treatment of the remains

if necessary at no extra cost to the family.


4.1 The total fee payable to us for the funeral shall be £1195.00 (the "Fee").

4.2 In some circumstances you may also be required to pay additional fees see exclusions to the service (5.1)

4.3 For providing an ashes-casket other than the provided vessel shall incur an additional fee.

4.4 Hand delivery of Ashes shall incur an additional Charge.

4.5 An additional charge will be applied for an extra large coffin in excess of

6' x 20"x 12".


5.1 The Services provided as part of the Simply Cremated service are set out as follows;Arrangements and guidance by telephone 24 hours a day, 365 days a year bringing the deceased into our care from Hospital’s with mortuary facilities, within our area of coverage and holding them at our own mortuary and facilities.

Our local team will pick up the deceased using our specialist vehicle..

Transportation of the deceased to a crematorium and a cremation in a

simple coffin.

Ashes collected by you in a simple urn or scattered at the crematorium (A choice of

ashes caskets are available for you at an additional cost) 24 hour telephone

bereavement and advice counselling service.

Ashes will be retained by us for a maximum period of three weeks and if uncollected will be returned to the crematorium for scattering.

The following are exclusions to the Service;

Viewing of the deceased

Funeral procession, hearse or limousines

Service or attendance at the funeral

Choice of time or date for the cremation

Hygienic treatment, arranging of floral tributes, the collection of charitable donations

5.2 Should you have any questions about the Services we provide, please do not

hesitate to contact us using the details in the How to contact us or make a complaint' see below.


6.1 The Fee must be paid in full before we perform any Services. Payment shall be

made by BACS, debit or credit card over the telephone during the initial instruction and arrangement call.

6.2 If you have made or intend to make an application for a DWP Funeral Payment or any other financial assistance or grant to help you pay for the funeral, it is important to remember that in all circumstances you will still be responsible to us for payment of all of the Fees before commencement of our services.


7.1 We advise the removal of all jewellery and valuables before collection.

However this can left on at your request.


8.1 If we fail to comply with this Agreement, we are responsible for (and only for) the loss or damage you suffer that is a result of our breach of the Agreement or our negligence.
8.2 Our total liability to you for any breach of this Agreement or negligence relating to this Agreement is limited to a sum equivalent to the total amount payable by you to us under this Agreement.
8.3 We do not exclude or limit in any way our liability for:

8.3/1 Death or personal injury caused by our negligence or the negligence of our employees, agents or external suppliers;
8.3/2 Fraud or fraudulent misrepresentation; and
8.3/3 Any other liability that cannot be limited or excluded by law.

8.4 Your statutory rights are not affected by any statement contained in this Agreement. In particular, your rights are not affected by any provision which may have the effect of limiting our liability to you in the event that any service we provide is defective or fails to correspond with the description of the

services we have provided. Advice about your legal rights is available from your

local Citizens' Advice Bureau or Trading Standards Office.


9.1 We will use the personal information you provide to us to:

9.1/1 provide you with the Services;
9.1/2 process your payment of the Fees; and
9.1/3 We will not contact you regarding other service’s we provide unless you authorise us to do so.

You can opt out of this at any time in the future.

9.2 Other than as stated above, we will not give your personal data to any other third party unless:

9.2/1 we are required to do so by law or regulation; or
9.2/2 you give us your permission to share your information with other

third parties.

Under the Data Protection Act, 2018, you have the right to know what data we hold on you and you can apply to us in writing in order to receive said data for a fee.


10.1 You have the right to cancel this agreement for a full refund within fourteen

(14) days of payment of the Fee ("Cooling Off Period"). If you wish to cancel

this Agreement, this right can be exercised by notifying us within the Cooling Off Period, using the postal address or email address set out in the "How to contact us or make a complaint" section below.

10.2 You shall be unable to cancel this agreement for a refund after provision of the Services has commenced, even where we are providing Services during the Cooling Off Period.

10.3 By contacting us (by whatever means, including via the website, email or by

telephone) and requesting the Services you give us authority to carry out the Services and you acknowledge and accept that we may begin performing the Services before the end of the Cooling Off Period.

11.1 You can contact us 24 hours a day, 365 days a year on 0800 193 0403


12.1 We make every effort to excel in the service we provide. However, if you feel we have not met your expectations, please contact our Head Office Staff who will

acknowledge your complaint within 3 working days and will do their utmost to ensure any complaint is dealt with as quickly and efficiently

as possible. Contact details are as follows:

Customer Services

Simply Cremated Ltd.,

4 Station Road


AB55 5DR

Tel.: 0800 193 0403


12.2 If you are dissatisfied with the response from us you can take the matter further.

Simply Cremated Ltd., is incorporated within the business of Frank S. McLean & Son Ltd, Funeral Directors, Holmhill, 4 Station Road, Keith, AB55 5DR. and is part of the National Association of Funeral Directors.

Full details of NAFD code of practice available

on-line at Telephone: 0121 711 1343 (Between 9am to 5pm

Monday to Friday)
12.3 The National Association of Funeral Directors when handling complaints

through NAFD Resolve, which is an independent funeral consumer complaints service, uses the Centre for Effective Dispute Resolution (CEDR)

and you can gain direct access to them by using the NAFD contact details provided above in 12.2 For more information on this service

please visit or


Under the Data Protection Act, 2018, you have the right to know what data we hold

on you and you can apply to us in writing  in order to receive said data for a fee.

Simply Cremated -

Terms and Conditions 25/04/2022


Call us on 0800 193 0403

24 hours a day, 7 days a week

Email :