These are the terms and conditions on
which we will provide the services
of Simply Cremated Ltd.
proceeding with the service.
By signing the contract and or making a payment you agree to be bound by
the terms and conditions set out below.
1.1 When the following words are used in this Agreement, this is what they mean:
"Agreement" means this agreement between us for provision of the Services, incorporating the terms and conditions below;
"Cancellation Period" has the meaning given in the section "Right to Cancel";
"DWP Funeral Payment" refers to a registered payment offered in applicable circumstances by the Department of Work and Pensions intended to help pay for
"Fees" means the fees set out in the section
"Fees"; "Services" means the services set out
in the section "Services"; "we" or "us" or "our"
means Simply Cremated Ltd. A subsidiary of
Frank S. McLean & Son Ltd, Funeral Directors,
Holmhill, 4 Station Road, Keith AB55 5DR
"you/your/ the Client" means the person
who enters into this Agreement by making
payment of the Fee.
2.1 By entering into this Agreement you confirm that you:
2.1/1 are over 18 years old;
2.2 By accepting these terms and conditions and subsequently completing the purchase process via our payment service, you are making an offer to purchase funeral services from us on the terms set out in this Agreement.
We are entitled, at our absolute discretion, to accept or decline this offer.
3. OUR TERMS
3.1 This Agreement sets out the Conditions on which we will arrange and perform the Simply Cremated services which you have chosen.
3.2 Please be aware that the Simply Cremated services set out in this Agreement do not provide for any funeral service and it will not be possible for you to attend the cremation of the person who has died. If you would like to attend a service, Simply Cremated may not be the right choice for you and we would be
happy to suggest alternative funeral arrangements to suit your needs.
3.3 In certain circumstances when we receive remains into our care, if the condition is deemed to cause risk to our staff’s health, then it may necessitate hygienic treatment to be carried out.
Simply Cremated reserve the right to undertake hygienic treatment of the remains
if necessary at no extra cost to the family.
4.1 The total fee payable to us for the funeral shall be £1195.00 (the "Fee").
4.2 In some circumstances you may also be required to pay additional fees see exclusions to the service (5.1)
4.3 For providing an ashes-
4.4 Hand delivery of Ashes shall incur an additional Charge.
4.5 An additional charge will be applied for an extra large coffin in excess of
6' x 20"x 12".
5.1 The Services provided as part of the Simply Cremated service are set out as follows;Arrangements and guidance by telephone 24 hours a day, 365 days a year bringing the deceased into our care from Hospital’s with mortuary facilities, within our area of coverage and holding them at our own mortuary and facilities.
Our local team will pick up the deceased using our specialist vehicle..
Transportation of the deceased to a crematorium and a cremation in a
Ashes collected by you in a simple urn or scattered at the crematorium (A choice of
ashes caskets are available for you at an additional cost) 24 hour telephone
bereavement and advice counselling service.
Ashes will be retained by us for a maximum period of three weeks and if uncollected will be returned to the crematorium for scattering.
The following are exclusions to the Service;
Viewing of the deceased
Funeral procession, hearse or limousines
Service or attendance at the funeral
Choice of time or date for the cremation
Hygienic treatment, arranging of floral tributes, the collection of charitable donations
5.2 Should you have any questions about the Services we provide, please do not
hesitate to contact us using the details in the How to contact us or make a complaint' see below.
6.1 The Fee must be paid in full before we perform any Services. Payment shall be
made by BACS, debit or credit card over the telephone during the initial instruction and arrangement call.
6.2 If you have made or intend to make an application for a DWP Funeral Payment or any other financial assistance or grant to help you pay for the funeral, it is important to remember that in all circumstances you will still be responsible to us for payment of all of the Fees before commencement of our services.
7.1 We advise the removal of all jewellery and valuables before collection.
However this can left on at your request.
8. OUR LIABILITY TO YOU
8.1 If we fail to comply with this Agreement, we are responsible for (and only for) the loss or damage you suffer that is a result of our breach of the Agreement or our negligence.
8.3/1 Death or personal injury caused by our negligence or the negligence of our employees, agents or external suppliers;
8.4 Your statutory rights are not affected by any statement contained in this Agreement. In particular, your rights are not affected by any provision which may have the effect of limiting our liability to you in the event that any service we provide is defective or fails to correspond with the description of the
services we have provided. Advice about your legal rights is available from your
local Citizens' Advice Bureau or Trading Standards Office.
9. HOW WE MAY USE YOUR PERSONAL INFORMATION
9.1 We will use the personal information you provide to us to:
9.1/1 provide you with the Services;
You can opt out of this at any time in the future.
9.2 Other than as stated above, we will not give your personal data to any other third party unless:
9.2/1 we are required to do so by law or regulation; or
Under the Data Protection Act, 2018, you have the right to know what data we hold on you and you can apply to us in writing in order to receive said data for a fee.
10. RIGHT TO CANCEL AND REFUND
10.1 You have the right to cancel this agreement for a full refund within fourteen
(14) days of payment of the Fee ("Cooling Off Period"). If you wish to cancel
this Agreement, this right can be exercised by notifying us within the Cooling Off Period, using the postal address or email address set out in the "How to contact us or make a complaint" section below.
10.2 You shall be unable to cancel this agreement for a refund after provision of the Services has commenced, even where we are providing Services during the Cooling Off Period.
10.3 By contacting us (by whatever means, including via the website, email or by
telephone) and requesting the Services you give us authority to carry out the Services and you acknowledge and accept that we may begin performing the Services before the end of the Cooling Off Period.
11. HOW TO CONTACT US
12. HOW TO MAKE A COMPLAINT
acknowledge your complaint within 3 working days and will do their utmost to ensure any complaint is dealt with as quickly and efficiently
as possible. Contact details are as follows:
Simply Cremated Ltd.,
4 Station Road
Tel.: 0800 193 0403
12.2 If you are dissatisfied with the response from us you can take the matter further.
Simply Cremated Ltd., is incorporated within the business of Frank S. McLean & Son Ltd, Funeral Directors, Holmhill, 4 Station Road, Keith, AB55 5DR. and is part of the National Association of Funeral Directors.
Full details of NAFD code of practice available
Monday to Friday)
through NAFD Resolve, which is an independent funeral consumer complaints service, uses the Centre for Effective Dispute Resolution (CEDR)
and you can gain direct access to them by using the NAFD contact details provided above in 12.2 For more information on this service
please visit www.nafd.org.uk/resolve or
Under the Data Protection Act, 2018, you have the right to know what data we hold
on you and you can apply to us in writing in order to receive said data for a fee.
Simply Cremated -
Terms and Conditions 25/04/2022