Simply Cremated Ltd, Registered in Scotland SC552771,  is a trademark of Frank S. McLean and Son Ltd.

Registered address : 4 Station Road, Keith who are members of the National Association Funeral Directors.


These are the terms and conditions on which we will provide the services of Simply Cremated Ltd.


Please ensure that you read these terms and conditions carefully before proceeding with the service.

By signing the contract and or making a payment you agree to be bound by the terms and conditions set out below.


1. DEFINITIONS

1.1 When the following words are used in this Agreement, this is what they mean:

"Agreement" means this agreement between us for provision of the Services, incorporating the terms and conditions below;

"Cancellation Period" has the meaning given in the section "Right to Cancel";

"DWP Funeral Payment" refers to a registered payment offered in applicable circumstances by the Department of

Work and Pensions intended to help pay for a funeral.

"Fees" means the fees set out in the section "Fees";

"Services" means the services set out in the section "Services";

"we" or "us" or "our" means Simply Cremated Ltd.  A subsidiary of Frank S. McLean & Son Ltd, Funeral Directors, Holmhill, 4 Station Road, Keith AB55 5DR

"you/your/ the Client" means the person who enters into this Agreement by making payment of

the Fee.


2. ELIGIBILITY

2.1 By entering into this Agreement you confirm that you:

2.1.1 are over 18 years old;
2.1.2 have the authority to make the funeral arrangements; and
2.1.3 will pay the Fees to us as set out in this Agreement.

2.2 By accepting these terms and conditions and subsequently completing the purchase process via our payment service, you are making an offer to purchase funeral services from us on the terms set out in this Agreement.

We are entitled, at our absolute discretion, to accept or decline this offer.


3. OUR TERMS

3.1 This Agreement sets out the Conditions on which we will arrange and perform the Simply Cremated services which you have chosen.

3.2 Please be aware that the Simply Cremated services set out in this Agreement do not provide for any funeral service and it will not be possible for you to attend the cremation of the person who has died. If you would like to attend a service,

Simply Cremated may not be the right choice for you and we would be happy to suggest alternative funeral arrangements to suit your needs.

3.3 Simply Cremated is available from us, only where a person has died within our specified area of coverage in Scotland.

3.4 In certain circumstances when we receive remains into our care, if the condition is deemed to cause risk to our staff’s health, then it may necessitate hygienic treatment to be carried out.  

Simply Cremated reserve the right to undertake hygienic treatment of the remains if necessary at no extra cost to the family.


4. FEES

4.1 The total fee payable to us for the funeral shall be £1,450.00 (the "Fee").

4.2 In some circumstances you may also be required to pay additional fees see exclusions to

the service (5.1)

4.2/1 For collecting the deceased outside the hours of 9am to 5pm Monday to Friday or on

UK Bank Holidays, fees shall be £150.00 extra.

4.2/2 For providing an ashes-casket other than the provided vessel shall incur an additional fee.


5. SERVICES

5.1 The Services provided as part of the Simply Cremated service are set out as follows;

Arrangements and guidance by telephone 24 hours a day, 365 days a year

Bringing the deceased into our care from anywhere within our area of coverage and holding them at our own mortuary and facilities. (Collection outside of working hours will incur an additional fee.)

Our local team will pick up the deceased and meet with you to sign the necessary paperwork.

Transportation of the deceased in specialist vehicle to a crematorium and a cremation in a simple coffin.

Ashes collected by you in a simple urn or scattered at the crematorium (A choice of ashes caskets are available for you at an additional cost)

24 hour telephone bereavement and advice counselling service. 

Ashes will be retained by us for a maximum period of three weeks and if uncollected will be returned to the crematorium for scattering.

Additional charge for outsized coffin over 6’3” long x 22” wide will apply.

The following are exclusions to the Service;

Viewing of the deceased 

Funeral procession, hearse or limousines

Service or attendance at the funeral

Choice of time or date for the cremation 

Embalming, arranging of floral tributes, the collection of charitable donations

5.2 An electronic description of the Services shall be provided to you following payment of the Fee and will be visible on our website at all times.
5.3 Should you have any questions about the Services we provide, please do not hesitate to contact us using the details in the How to contact us or make a complaint' see below.


6. PAYMENT

6.1 The Fee must be paid in full before we perform any Services. Payment shall be made by BACS, debit or credit card over the telephone during the initial instruction and arrangement call.

6.2 If you have made or intend to make an application for a DWP Funeral Payment or any other financial assistance or grant to help you pay for the funeral, it is important to remember that in all circumstances you will still be responsible to us for payment of all of the Fees before commencement of our services.


7. VALUABLES

7.1 To avoid the risk of loss or damage to the jewellery or valuables of the person who has died, we would advise that you remove such jewellery or valuables before collection. If you decide to leave any jewellery or valuables with the person who has died you will be doing so at your own risk.


8. OUR LIABILITY TO YOU

8.1 If we fail to comply with this Agreement, we are responsible for (and only for) the loss or damage you suffer that is a result of our breach of the Agreement or our negligence.
8.2 Our total liability to you for any breach of this Agreement or negligence relating to this Agreement is limited to a sum equivalent to the total amount payable by you to us under this Agreement.
8.3 We do not exclude or limit in any way our liability for:

8.3.1 Death or personal injury caused by our negligence or the negligence of our employees, agents or external suppliers;
8.3.2 Fraud or fraudulent misrepresentation; and
8.3.3 Any other liability that cannot be limited or excluded by law.

8.4 Your statutory rights are not affected by any statement contained in this Agreement. In particular, your rights are not affected by any provision which may have the effect of limiting our liability to you in the event that any service we provide is defective or fails to correspond with the description of the services we have provided. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.


9. HOW WE MAY USE YOUR PERSONAL INFORMATION

9.1 We will use the personal information you provide to us to:

9.1.1 provide you with the Services;
9.1.2 process your payment of the Fees; and
9.1.3 We will not contact you regarding other service we provide unless you authorise us to do so.

You can opt out of this at any time in the future.

9.2 Other than as stated above, we will not give your personal data to any other third party unless:

9.2.1 we are required to do so by law or regulation; or
9.2.2 you give us your permission to share your information with other third parties.

Under the Data Protection Act, 2018, you have the right to know what data we hold on you and you

can apply to us in writing in order to receive said data for a fee.



10. RIGHT TO CANCEL AND REFUND

10.1 You have the right to cancel this Agreement for a full refund within fourteen (14) days of payment of the Fee ("Cooling Off Period"). If you wish to cancel this Agreement, this right can be exercised by notifying us within the Cooling Off Period, using the postal address or email address set out in the "How to contact us or make a complaint" section below.

10.2 You shall be unable to cancel this Agreement for a refund after provision of the Services has commenced, even where we are providing Services during the Cooling Off Period. 

10.3 By contacting us (by whatever means, including via the website, email or by telephone) and requesting the Services you give us authority to carry out the Services and you acknowledge and accept that we may begin performing the Services before the end of the Cooling Off Period.


11. HOW TO CONTACT US 
11.1 You can contact us 24 hours a day, 365 days a year on 0800 193 0403


12. HOW TO MAKE A COMPLAINT
12.1 We make every effort to excel in the service we provide. However, if you feel we have not met your expectations, please contact our Head Office Staff who will acknowledge your complaint within 3 working days and will do their utmost to ensure any complaint is dealt with as quickly and efficiently as possible. Contact details are as follows:

Customer Services

Simply Cremated Ltd.,

4 Station Road

Keith

AB55 5DR

Tel:- 0800 193 0403

Email: -  info@simplycremated.co.uk

12.2 If you are dissatisfied with the response from us you can take the matter further. Simply Cremated Ltd., is incorporated within the business of Frank S. McLean & Son Ltd, Funeral Directors, Holmhill, 4 Station Road, Keith, AB55 5DR. and is part of the National Association of Funeral Directors. Full details of NAFD code of practice available on-line at NAFD.org
Telephone: 0121 711 1343 (Between 9am to 5pm Monday to Friday)
12.3 You also have access to an Online Dispute Resolution (ODR) platform which is provided by the European Commission. It allows consumers to submit complaints through the site and the complaint will then be allocated to an approved and appropriate Alternative Dispute Resolution Provider (ADR). For more information on this service please visit

 

The National Association of Funeral Directors when handling complaints uses one of the approved Alternative Dispute Resolution providers and you can gain direct access to them by using the NAFD contact details provided above in 12.2


Under the Data Protection Act, 2018, you have the right to know what data we hold on you and you

can apply to us in writing in order to receive said data for a fee.


Simply Cremated - Terms and Conditions 25/05/2018

Call us on 0800 193 0403

24 hours a day, 7 days a week